At My Sweet Aura, customer satisfaction is very important to us. Due to hygiene and safety reasons, makeup and personal care products cannot be returned or refunded once opened or used.
However, if you receive:
- A damaged product
- An incorrect item
- Or an incomplete order
Please contact us within 48 hours of delivery.
To process your request, please provide:
- Your order number
- Clear photographs of the product
- A brief description of the issue
If your request is approved, we may offer:
- A replacement product
- Store credit
- Or a refund to the original payment method
Refund processing times may vary depending on your bank or payment provider.
Shipping costs are non-refundable unless the error was caused by My Sweet Aura.
We are always here to help and want every customer experience to feel special and beautiful.